Terms of service

Last Updated: August 11, 2026

These Terms of Service (“Terms”) govern your access to and use of the COOLTECHES website, operated by LUMEGLOW LED GAMING HEADPHONES LLC (“COOLTECHES,” “we,” “us,” or “our”).

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. General Conditions

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to prevent fraud, abuse, unauthorized activity, or violations of these Terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

However, product images and colors may appear slightly different depending on your device, display settings, or other factors.

We reserve the right to correct errors, update product information, or change product availability at any time.

We do not guarantee that all product information will always be complete, current, or error-free.

3. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or refuse an order when necessary.

If a product becomes unavailable after you place an order, we will contact you and may provide a refund for the unavailable product.

4. Pricing

All prices displayed on our website are stated in U.S. dollars (USD) unless otherwise indicated.

We reserve the right to change product prices at any time without prior notice.

Price changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review and cancel orders when reasonably necessary.

We may cancel or refuse an order for reasons including:

Suspected fraud or unauthorized activity;
Incorrect pricing or product information;
Product availability issues;
Shipping or billing information problems;
Suspected violation of these Terms; or
Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will issue a refund for the applicable amount to the original payment method.

6. Payment

We currently accept:

Visa
Mastercard

Payments are processed through the payment services available through our Shopify store.

By providing payment information, you represent that you are authorized to use the applicable payment method.

7. Shipping

We currently ship orders within the United States.

Orders are generally processed within 1–2 business days.

After processing, estimated transit time is generally 3–5 business days.

Orders are shipped using FedEx.

Shipping charges are:

Orders under $50: $6.99
Orders of $50 or more: Free Shipping

We currently do not ship to:

PO Boxes;
APO addresses; or
FPO addresses.

Shipping estimates are not guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, incorrect addresses, holidays, or other circumstances outside our reasonable control.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally, eligible products may be returned within 30 calendar days of delivery.

Standard returns require the product to be unused and in its original packaging.

We currently offer free returns for eligible returns, and we do not offer direct product exchanges.

For complete information, please review our Return & Refund Policy.

9. Product Quality Issues

If you receive a product with a manufacturing defect or other product quality issue, please contact us at:

support@coolteches.com

We may request photographs, videos, order information, or other reasonable information to evaluate the issue.

If a product quality issue is confirmed, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Intellectual Property

All content on this website, including but not limited to:

Text;
Product descriptions;
Images;
Graphics;
Logos;
Website design;
Page layouts; and
Other materials

is owned by or licensed to COOLTECHES or its applicable content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except as permitted by applicable law.

11. Prohibited Uses

You agree not to use our website to:

Violate applicable laws or regulations;
Commit or facilitate fraud;
Attempt unauthorized access to our website or systems;
Interfere with website security or functionality;
Introduce malicious code, viruses, or harmful software;
Collect information about other users without authorization;
Use automated systems to scrape or extract website content without permission;
Impersonate another person or business; or
Engage in activity that could damage our website, business, or customers.

12. Third-Party Services

Our website may use third-party services necessary to operate our store, process payments, analyze website traffic, provide advertising services, or fulfill orders.

Third-party services operate according to their own terms and policies.

We are not responsible for the independent practices, policies, or availability of third-party services.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We may temporarily suspend or modify website functionality for maintenance, updates, security reasons, or other operational needs.

14. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, COOLTECHES and LUMEGLOW LED GAMING HEADPHONES LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase of our products, except where such limitation is prohibited by law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless COOLTECHES and LUMEGLOW LED GAMING HEADPHONES LLC from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, or violation of the rights of another person or entity.

17. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by applicable laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

20. Entire Agreement

These Terms, together with our other applicable policies published on our website, constitute the terms governing your use of our website and purchases from COOLTECHES, except where additional terms are expressly provided for a particular service or transaction.