Terms of service
Overview
This online store is operated by LUMEGLOW LED GAMING HEADPHONES LLC under the store name COOLTECHES.
These Terms of Service govern your use of coolteches.com. By accessing our store or placing an order, you agree to these terms and the policies linked on our website.
Eligibility and Account Information
By placing an order, you confirm that you are legally able to enter into a purchase agreement or are using the store with the permission of a parent or legal guardian.
Please provide accurate account, billing, contact, and order information. You are responsible for protecting your customer-account credentials and activity performed through your account.
Products
We work to present accurate product descriptions, specifications, prices, availability, and images.
Product colors may appear differently depending on screen settings and lighting. Please review the product information and available options before placing an order.
Orders
After an order is placed, we send an order confirmation to the email address provided at checkout.
We may cancel an order before shipment if payment cannot be authorized, required information is inaccurate, the product is unavailable, or the transaction is identified as unauthorized or fraudulent.
If we cancel a paid order, the collected amount is returned to the original payment method.
Payments
Payment is submitted through the secure checkout using an available payment method.
Accepted payment methods, currency, authorization, and payment information are provided in our Payment Policy.
Shipping
Shipping coverage, charges, processing times, delivery times, and tracking information are provided in our Shipping Policy.
Returns and Refunds
Return eligibility, prepaid return labels, exchanges, fees, and refund information are provided in our Return & Refund Policy.
Acceptable Use
You agree not to use our store to:
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Violate applicable law
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Submit false, misleading, or fraudulent information
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Make an unauthorized purchase
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Interfere with store security or operation
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Introduce malicious software
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Access another customer’s account or personal information
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Infringe intellectual-property rights
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Harass or harm another person
We may restrict access or cancel an affected order when these terms are violated.
Intellectual Property
The text, graphics, logos, images, layout, and other content displayed on coolteches.com are owned by or licensed to LUMEGLOW LED GAMING HEADPHONES LLC and are protected by applicable intellectual-property laws.
Store content may be viewed for personal shopping and informational purposes. Please do not reproduce, distribute, modify, sell, or commercially use store content without written permission from the applicable rights holder.
Submitted Content
If you submit a review, photograph, question, or other content, please provide content that is accurate, lawful, and based on your own experience.
Please do not submit content that infringes another person’s rights, contains private information, misrepresents your identity, or contains unlawful or malicious material.
Third-Party Services and Links
Our store uses third-party services to support hosting, checkout, payments, fulfillment, shipping, security, and other store functions.
External websites and services are governed by their own terms and privacy policies.
Privacy
Information about how we collect, use, and disclose personal information is available in our Privacy Policy.
Disclaimer and Limitation of Liability
Products and services are provided according to the descriptions and policies displayed on our store.
To the extent permitted by applicable law, LUMEGLOW LED GAMING HEADPHONES LLC is not responsible for indirect or consequential losses resulting from use of the store or a product.
Nothing in these terms limits a consumer right or responsibility that cannot legally be limited.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.
Governing Law
These terms are governed by applicable United States federal and state laws, without limiting consumer protections that apply in the customer’s state of residence.
Changes to These Terms
We may revise these terms when our store operations or legal obligations change. The version displayed on this page applies when you use the store.
Contact Information
COOLTECHES
LUMEGLOW LED GAMING HEADPHONES LLC
181 Madison Ave
Hornell, NY 14843
United States
Email: support@coolteches.com
Phone: +1 (505) 267-1764
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET