Last Updated: August 11, 2026
General Questions
1. What does COOLTECHES sell?
COOLTECHES offers gaming headphones and other consumer audio products designed for gaming, entertainment, and everyday use.
Our products are designed to provide convenient wireless audio and communication features for compatible devices.
2. Where is COOLTECHES located?
COOLTECHES is operated by:
LUMEGLOW LED GAMING HEADPHONES LLC
Our business address is:
181 MADISON AVE
HORNELL, NY 14843
United States
3. Where do you ship?
We currently ship to customers throughout the United States.
We do not currently ship to PO Boxes, APO addresses, or FPO addresses.
Product Questions
4. Are your gaming headphones wireless?
Our gaming headphones support Bluetooth wireless connectivity.
Please refer to the individual product page for the specific compatibility and connection information for the product you are purchasing.
5. Do the headphones have a microphone?
Yes. Our gaming headphones include a microphone for voice communication and other supported uses.
Specific microphone features may vary by product, so please check the applicable product page for product-specific information.
6. Do the headphones have a built-in battery?
Yes. Our Bluetooth gaming headphones include a built-in rechargeable battery.
Battery performance and charging time may vary depending on the specific product, usage conditions, device settings, and other factors.
Please refer to the product page and included product instructions for product-specific information.
7. Do the headphones use USB or USB-C?
The products currently offered through our store do not use USB or USB-C as a listed product feature.
Please review the specific product listing for the connection and charging information applicable to your model.
8. Do the headphones have RGB or LED lighting?
Our current products do not include RGB or LED lighting as a listed feature.
Please rely on the individual product page for the specifications of the exact model you are purchasing.
Ordering Questions
9. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
Payment is processed securely through the payment services available through our Shopify store.
10. Can I cancel my order after placing it?
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled according to our Return & Refund Policy.
11. How can I check my order status?
After placing an order, you may receive order confirmation and shipping information by email.
Once your order has been shipped, available tracking information may be provided through the shipping notification.
If you need assistance, contact:
Please include your order number.
Shipping Questions
12. How long does order processing take?
Orders are generally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable U.S. holidays.
13. How long does shipping take?
After processing, estimated transit time is:
3–5 business days
Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our reasonable control.
14. Which shipping carrier do you use?
Our orders are shipped using:
FedEx
15. How much does shipping cost?
Our standard shipping rates are:
- Orders under $50: $6.99
- Orders of $50 or more: Free Shipping
16. Do you ship to PO Boxes?
No.
We currently do not ship to:
- PO Boxes
- APO addresses
- FPO addresses
Please provide a valid U.S. street address when placing your order.
17. Where are orders shipped from?
Orders are shipped from our U.S. warehouse.
Warehouse Address:
181 MADISON AVE
HORNELL, NY 14843
United States
Returns & Refunds
18. What is your return period?
Eligible products may generally be returned within 30 calendar days from the date of delivery.
Standard returns require the product to be unused and in its original packaging.
19. Do you offer free returns?
Yes.
For eligible returns under our Return & Refund Policy, COOLTECHES covers the return shipping cost.
Please contact us before sending a product back so that we can provide return instructions.
20. Can I return a product if I have used it?
Generally, standard returns require the product to be unused.
However, if the product has a manufacturing defect or other product quality issue, you may contact us even if the product has been used.
21. What if my product arrives damaged?
Please contact us as soon as possible at:
Please provide your order number and photos of the damaged product and packaging when available.
We will review the situation and work with you to determine an appropriate resolution.
22. What if I receive the wrong product?
Contact us at:
Please provide your order number and information about the item you received.
After reviewing the issue, we may arrange for the correct product to be shipped to you.
23. What if my order is missing parts or accessories?
Please contact customer support.
We will review the order and the reported issue. Depending on the circumstances, you may be eligible for a full refund.
24. Do you offer exchanges?
No.
We currently do not offer direct product exchanges.
If you need a different product, you may return an eligible product according to our Return & Refund Policy and place a new order.
25. How long does a refund take?
Once an eligible returned product has been received and inspected, we aim to process approved refunds within 2 business days.
Refunds are issued to the original payment method.
Your bank or card issuer may require additional time before the funds appear in your account.
Customer Support
26. How can I contact COOLTECHES?
You can contact us through:
Email: support@coolteches.com
Phone: +1 (909) 483-6785
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM EST
For order-related questions, please include your order number so we can assist you more efficiently.
Contact Information
COOLTECHES
LUMEGLOW LED GAMING HEADPHONES LLC
181 MADISON AVE
HORNELL, NY 14843
United States
Email: support@coolteches.com
Phone: +1 (909) 483-6785
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST