FAQ

COOLTECHES sells wireless earbuds, headsets, microphones, headphone stands, audio adapters, replacement pads, travel-storage products, and related audio accessories.

Browse our All Products page to view the current selection.

Please review the specifications and compatibility information on the applicable product page before ordering.

If you need help confirming compatibility, contact support@coolteches.com with the product name and the device you plan to use.

Included components are listed on the applicable product page. Please review that information before placing an order.

Available colors appear as selectable options on the product page. If a color is not displayed as available, it cannot be selected for that order.

An order confirmation is sent to the email address provided at checkout after the order and payment authorization are completed.

Accepted methods are displayed during checkout. Complete payment information is available in our Payment Policy.

Please contact us promptly. An order can be changed or canceled before it enters fulfillment. After fulfillment begins or the order ships, changes and cancellations cannot be completed.

Please verify that your billing information is correct or select another available payment method. Questions about a declined transaction should be directed to the bank or payment provider.

COOLTECHES ships within the contiguous United States. Complete destination and address requirements are available in our Shipping Policy.

The applicable shipping charge is displayed at checkout. Current shipping charges and eligibility are explained in our Shipping Policy.

Processing and delivery periods are listed in our Shipping Policy. Tracking information is sent by email after the order ships.

Use the tracking number in your shipping-confirmation email to view the latest carrier status.

COOLTECHES accepts eligible returns. Please review our Return & Refund Policy and contact us before sending a product back.

A prepaid return label is included in the package. If it is missing or cannot be used, please contact support@coolteches.com.

Exchange eligibility and available replacement options are explained in our Return & Refund Policy.

Refund timing begins after the return reaches the designated warehouse. Complete timing and refund information are available in our Return & Refund Policy.

Email: support@coolteches.com

Phone: +1 (505) 267-1764

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET.

For an existing order, include your full name, order number, email address used at checkout, and a brief description of the question.