Shipping policy

Shipping Coverage

COOLTECHES ships to physical addresses within the contiguous 48 United States.

We do not ship to Alaska, Hawaii, United States territories, international addresses, PO Boxes, or APO, FPO, and DPO addresses.

Shipping Charges

Orders of $50.00 or more qualify for free standard shipping.

Orders under $50.00 are charged a flat standard shipping fee of $6.99.

The applicable shipping charge is displayed at checkout before payment is completed.

Order Processing Time

Orders are processed within 1–2 business days. Business days are Monday through Friday, excluding United States federal holidays.

Our daily order cutoff time is 6:00 PM Eastern Time. Orders placed after 6:00 PM ET begin processing on the next business day.

Delivery Time

After processing, orders are shipped through FedEx and delivered within 3–5 business days.

The total estimated time from placing an order to delivery is 4–7 business days. This consists of 1–2 business days for processing and 3–5 business days for transportation.

Order Tracking

After an order ships, we send a shipping confirmation email containing the FedEx tracking number to the email address provided at checkout.

Tracking information becomes available after FedEx receives and scans the package.

Shipping Address

Please review the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.

If you notice an address error, please contact us promptly. A shipping address can be corrected before the order enters fulfillment. After an order enters fulfillment or ships, the shipping address cannot be changed.

Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area and contact FedEx using the tracking number.

You may also contact COOLTECHES with your order number and tracking information so we can review the shipment.

Damaged Packages

Please inspect the package and product after delivery. If the package or product arrives damaged, contact us within the 30-day return period.

Please include your order number and clear photographs of the shipping package and affected product. Eligible damaged products are covered by our Return & Refund Policy.

Returns

Please contact us before sending a product back. Approved returns are shipped to the designated return warehouse listed in our Return & Refund Policy.

Please do not send returns to our company business address.

Customer Support

Email: support@coolteches.com

Phone: +1 (505) 267-1764

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET