Shipping policy
Last Updated: August 11, 2026
At COOLTECHES, operated by LUMEGLOW LED GAMING HEADPHONES LLC, we aim to provide reliable and timely shipping for every order.
This Shipping Policy explains our processing times, shipping methods, costs, delivery estimates, and shipping restrictions.
1. Shipping Area
We currently ship orders to addresses within the United States.
We do not currently ship to:
- PO Boxes;
- APO addresses; or
- FPO addresses.
Orders must be placed with a valid deliverable U.S. street address.
2. Order Processing Time
Orders are generally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable U.S. holidays.
Order processing begins after the order has been successfully placed and payment has been authorized.
During periods of unusually high order volume, processing may take longer. If a significant delay is expected, we will make reasonable efforts to notify affected customers.
3. Shipping Carrier
Orders are shipped using:
FedEx
Once your order has been shipped, tracking information may be provided by email or through your order information.
4. Shipping Time
After an order has been processed and shipped, the estimated transit time is:
3–5 business days
Shipping times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
5. Shipping Rates
Our standard shipping rates are:
| Order Subtotal | Shipping Cost |
|---|---|
| Under $50 | $6.99 |
| $50 or more | Free Shipping |
The free shipping threshold is based on the applicable order subtotal before shipping charges.
6. Tracking Information
When tracking information is available, we may provide it through your order confirmation or shipping notification.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
If tracking information does not update for an extended period, please contact us at:
7. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you realize that your shipping address is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If a package is returned because of an incorrect or undeliverable address provided by the customer, additional shipping arrangements may be required.
8. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation process.
If a package is delayed, please first review the tracking information provided by the carrier.
If you believe your package is lost or has not been delivered within a reasonable period, please contact us at:
We will review the available shipping information and work with the carrier as appropriate.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number;
- A description of the damage; and
- Photos of the damaged product and shipping packaging when available.
We will review the situation and work with you to determine an appropriate resolution.
For additional information, please see our Return & Refund Policy.
10. Delivery Delays Beyond Our Control
Delivery may be delayed because of circumstances beyond our reasonable control, including:
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Transportation delays;
- Holidays;
- Unexpected increases in shipping volume;
- Government restrictions; or
- Other events outside our reasonable control.
Such delays do not necessarily qualify for a shipping refund.
11. Shipping Confirmation
After your order has been shipped, you may receive a shipping confirmation containing available tracking information.
Please ensure that the email address provided during checkout is accurate so that we can send order and shipping-related communications.
12. Contact Us
If you have questions about shipping or your order, please contact us:
COOLTECHES
LUMEGLOW LED GAMING HEADPHONES LLC
181 MADISON AVE
HORNELL, NY 14843
United States
Email: support@coolteches.com
Phone: +1 (909) 483-6785
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST