Privacy policy

Overview

This Privacy Policy explains how COOLTECHES collects, uses, and discloses personal information when you visit coolteches.com, place an order, contact us, or use our online store.

COOLTECHES is operated by LUMEGLOW LED GAMING HEADPHONES LLC.

Information We Collect

Depending on how you interact with our store, we collect:

Name
Billing and shipping addresses
Email address
Telephone number
Order and transaction information
Products purchased or returned
Customer service communications
Customer-account information
Device, browser, IP address, and website activity
Cookie and privacy-preference information

Payment information is processed through the payment method selected at checkout. COOLTECHES does not directly store complete payment-card numbers or card security codes.

How We Use Information

We use personal information to:

Process payments and orders
Fulfill and ship purchases
Provide order and tracking information
Process returns, exchanges, and refunds
Respond to customer requests
Maintain customer accounts
Prevent fraud and protect store security
Maintain business and legal records
Improve store functionality
Comply with applicable laws
Measure advertising performance when advertising services are enabled

We do not send email marketing unless you expressly choose to receive it.

How We Disclose Information

We disclose information only when needed to operate our store, complete transactions, provide customer service, protect our business, or comply with applicable law.

Recipients include service providers supporting:

Store hosting
Payment processing
Order fulfillment
Shipping
Customer support
Fraud prevention and security
Website analytics
Advertising when enabled
Accounting and legal compliance

We may also disclose information when required by law or as part of a business transfer.

Cookies

Our store uses cookies and similar technologies for essential store functions, shopping-cart and checkout activity, security, analytics, and privacy preferences.

Additional information and available controls are provided in our Cookie Policy.

Sale, Sharing, and Targeted Advertising

COOLTECHES does not sell personal information in exchange for money.

Some analytics or advertising disclosures may be considered a “sale,” “sharing,” or targeted advertising under applicable United States state privacy laws.

Where applicable, you can submit an opt-out request through our Your Privacy Choices page or email support@coolteches.com.

Data Retention

We retain personal information for the period needed to complete transactions, provide customer service, maintain tax and business records, prevent fraud, resolve disputes, and comply with legal obligations.

When information is no longer required for these purposes, it is deleted or anonymized unless continued retention is required by law.

Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information.

No method of electronic transmission or storage can eliminate every security risk. Please protect your account credentials and do not send complete payment-card information by email or telephone.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Access personal information
Correct inaccurate information
Delete eligible information
Receive a portable copy of eligible information
Opt out of certain sales, sharing, or targeted advertising
Limit certain uses of sensitive personal information
Appeal a decision concerning a privacy request
Exercise privacy rights without unlawful discrimination

These rights are subject to applicable legal exceptions and identity-verification requirements.

Submitting a Privacy Request

To submit a privacy request, email support@coolteches.com or use our Your Privacy Choices page.

Please include your name, the email address connected to your order or account, state of residence, and the type of request.

We may request information reasonably needed to verify your identity and protect your personal information. An authorized agent may submit a request where permitted by law, subject to verification of the authorization.

Children’s Privacy

Our store is not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact support@coolteches.com.

Policy Changes

We may revise this Privacy Policy when our data practices, store operations, or legal obligations change. The version displayed on this page applies when you use our store.

Privacy Contact

COOLTECHES
LUMEGLOW LED GAMING HEADPHONES LLC
181 Madison Ave
Hornell, NY 14843
United States

Email: support@coolteches.com

Phone: +1 (505) 267-1764

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET