Privacy policy

Last Updated: August 11, 2026

At COOLTECHES, operated by LUMEGLOW LED GAMING HEADPHONES LLC (“COOLTECHES,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through coolteches.com.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Name
Billing address
Shipping address
Email address
Phone number
Order and transaction information
Payment-related information necessary to process your order
IP address
Browser and device information
Website usage and interaction information
Information you provide when contacting customer support

We collect only information that is reasonably necessary to operate our online store, process orders, provide customer service, and improve our services.

2. Payment Information

Payments on our website are processed through the payment services available through our Shopify store.

We currently accept:

Visa
Mastercard

We do not store your full payment card number or security code on our own servers.

Payment information may be processed by Shopify and the applicable payment service providers in accordance with their own privacy policies and security practices.

3. How We Use Your Information

We may use personal information to:

Process and fulfill orders;
Process payments;
Ship products to you;
Provide order confirmations and shipping updates;
Process returns and refunds;
Respond to customer service inquiries;
Communicate with you about your orders;
Detect, prevent, and investigate fraudulent or unauthorized activity;
Maintain and improve our website;
Understand website usage and performance;
Measure the effectiveness of our advertising;
Comply with applicable legal and regulatory requirements.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store, including functions related to shopping, checkout, order processing, and customer information.

Information submitted through our website may be processed by Shopify as necessary to provide these services.

5. Google Analytics

We use Google Analytics to understand how visitors use our website and to analyze website traffic and performance.

Google Analytics may collect information such as:

Device information;
Browser information;
IP-related information;
Website interactions;
Pages viewed;
General usage information.

We use this information to better understand website performance and improve the customer experience.

6. Google Ads

We use Google Ads to advertise our products and measure advertising performance.

Google Ads technologies may use cookies or similar technologies to help us understand how users interact with our website and advertising.

These technologies may also help us measure conversions and improve the relevance and effectiveness of our advertising.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Enable essential website functions;
Maintain shopping cart and checkout functionality;
Remember certain preferences;
Understand website traffic and usage;
Analyze website performance;
Measure advertising effectiveness;
Improve the overall shopping experience.

For more information, please see our Cookie Policy.

8. How We Share Information

We may share personal information with service providers when necessary to operate our business and provide services to you.

These service providers may include:

Shopify;
Payment processors;
Shipping and delivery providers;
Google Analytics;
Google Ads;
Technology and security service providers;
Customer service providers;
Professional advisors or service providers where reasonably necessary.

We do not sell your personal information as a standalone product.

We may also disclose information when reasonably necessary to:

Comply with applicable laws or legal processes;
Respond to lawful requests from government authorities;
Protect our rights, property, or safety;
Detect or investigate fraud, security issues, or unauthorized activity.

9. Shipping and Order Information

When you place an order, we may share necessary information with shipping and delivery providers so that your order can be processed and delivered.

This may include your:

Name;
Shipping address;
Phone number;
Order information.

We only provide information reasonably necessary to fulfill the applicable service.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

Processing and maintaining order records;
Providing customer service;
Processing returns and refunds;
Accounting and business administration;
Fraud prevention;
Complying with legal and regulatory obligations;
Resolving disputes.

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

Requesting access to personal information we hold about you;
Requesting correction of inaccurate information;
Requesting deletion of certain personal information;
Requesting information about how your personal information is used;
Exercising applicable rights regarding certain data processing activities.

To submit a privacy-related request, please contact:

support@coolteches.com

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent to online services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party services.

Third-party websites and services operate under their own privacy policies, and we are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.