Refund policy
Last Updated: August 11, 2026
At COOLTECHES, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy for eligible products.
1. Return Period
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a standard return, the product must be:
- Unused;
- In its original condition;
- In its original packaging; and
- Returned with all original accessories and included items.
Products that do not meet these conditions may not be eligible for a standard return.
2. Returns for Product Quality Issues
If your product has a manufacturing defect or other product quality issue, you may contact us even if the product has been used.
Please contact us at:
Please provide your order number and a description of the issue. Photos or videos may be requested to help us evaluate the problem.
If the issue is confirmed to be related to product quality, we will provide an appropriate resolution in accordance with this policy.
3. Damaged Items During Shipping
If your order arrives damaged during shipping, please contact us as soon as possible.
Please provide:
- Your order number;
- A description of the damage; and
- Photos of the damaged product and, when possible, the shipping packaging.
We will review the situation and work with you to determine an appropriate resolution, which may include a refund.
4. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
Please provide your order number and details of the incorrect item.
After reviewing the issue, we may arrange for the correct product to be shipped to you.
5. Free Returns
For eligible returns under this policy, COOLTECHES covers the return shipping cost.
Please contact us before sending a product back. We will provide return instructions and, when applicable, information about the return shipping process.
Please do not send products to our warehouse without receiving return instructions from us first.
6. Non-Returnable Situations
A return may not be accepted when:
- The return request is made more than 30 days after delivery;
- The product has been used and the return is not related to a product quality issue;
- The product has been damaged due to misuse, abuse, accident, or improper handling;
- The product has been materially altered after delivery;
- The original packaging or required components are missing, unless the issue is related to a product defect or shipping damage.
7. Missing Parts or Accessories
If your order is missing parts, accessories, or other items that should have been included with the product, please contact us at:
We will review the order and the reported issue.
Depending on the circumstances, you may be eligible for a full refund.
8. How to Request a Return
To request a return:
- Contact support@coolteches.com.
- Provide your order number.
- Explain the reason for the return.
- Provide photos or other information if requested.
- Wait for our return instructions before shipping the product.
Once your return is approved, we will provide the applicable return instructions.
9. Refunds
Once we receive and inspect an eligible returned product, we will process the approved refund.
Refunds are issued to the original payment method used for the purchase.
We aim to process approved refunds within 2 business days after the returned product has been received and inspected.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank or payment card issuer.
10. Exchanges
We currently do not offer direct product exchanges.
If you need a different product, you may return the eligible product according to this policy and place a new order.
11. Final Sale Items
We currently do not designate products as Final Sale items.
Unless otherwise stated on a specific product page, eligible products are subject to the return conditions described in this policy.
12. Contact Us
If you have questions about a return, refund, damaged product, defective product, or incorrect order, please contact us:
COOLTECHES
LUMEGLOW LED GAMING HEADPHONES LLC
181 MADISON AVE
HORNELL, NY 14843
United States
Email: support@coolteches.com
Phone: +1 (909) 483-6785
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST