Free shipping on orders $50+ · 30-day returns

Refund policy

30-Day Return Period

COOLTECHES accepts return requests submitted within 30 calendar days after the order is delivered.

The delivery date is determined by the carrier’s tracking information. Return requests submitted after the 30-day return period are not eligible for acceptance.

Eligible Product Conditions

We accept returns of defective and non-defective products in the following conditions:

  • New and unused

  • Opened or slightly used

  • Damaged or defective

  • Different from the product ordered

Slightly used means that the product has been opened or briefly tested without excessive wear, misuse, unauthorized alteration, or missing essential components.

Please return the product with its included parts, accessories, manuals, and packaging that remain available.

How to Request a Return

Please contact our customer service team within 30 days after delivery before sending the product back.

Include the following information with your request:

  • Your full name

  • Order number

  • Product being returned

  • Reason for the return

  • Photographs if the product arrived damaged, defective, or incorrect

Email: support@coolteches.com

Phone: +1 (505) 267-1764

We will review the request and provide the return instructions.

Prepaid Return Label

A prepaid return shipping label is included inside the package.

After receiving return instructions from our customer service team, please place the product securely in the return package and attach the included prepaid label over the original shipping label.

If the prepaid label is missing or cannot be used, please contact support@coolteches.com before purchasing return postage.

COOLTECHES pays the return shipping cost for eligible returns.

Return Address

Approved returns are sent to our designated return warehouse:

Thill Inc
785 County Rd CB #100
Neenah, WI 54956
United States

Please contact us before sending a return so the package can be connected to the correct order.

Please do not send returns to the COOLTECHES company business address. The company business address does not process returned packages.

Return Shipping Fees

COOLTECHES pays the return shipping cost for eligible defective and non-defective returns.

Customers are not charged for the prepaid return label.

Restocking Fee

COOLTECHES does not charge a restocking fee for eligible returns.

Exchanges

We accept exchanges for another available color of the same product.

Please contact us within 30 days after delivery to request an exchange. The requested replacement color needs to be available in stock when the exchange is processed.

If the requested color is unavailable, you may select another available color of the same product or return the product for a refund.

COOLTECHES pays the shipping cost for an eligible exchange.

Refund Amount

An approved refund includes:

  • The amount paid for the returned product

  • Applicable sales tax paid on the returned product

  • The original $6.99 standard shipping charge, when it was charged on the order

No restocking fee or prepaid return-label fee is deducted from the approved refund.

The refund is returned to the original payment method used to place the order.

Refund Time

After the returned package is delivered to our designated return warehouse and inspected, COOLTECHES processes the approved refund to the original payment method within 10 calendar days. A refund confirmation email is sent after the refund is issued.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If the product arrives damaged, defective, or different from the product ordered, contact us within the 30-day return period. Include the order number and clear photographs of the product and shipping package.

Eligible damaged, defective, and incorrect products use the same free prepaid return process described in this policy.

Order Cancellations

If you need to cancel an order, please contact us promptly.

An order can be canceled before it enters fulfillment. After an order enters fulfillment or ships, it cannot be canceled. You may request a return after delivery under this policy.

Shipping Information

Information about shipping coverage, charges, processing times, and delivery times is available in our Shipping Policy.

Return and Refund Support

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET

Email: support@coolteches.com

Phone: +1 (505) 267-1764