Payment Policy

Last Updated: August 11, 2026

At COOLTECHES, operated by LUMEGLOW LED GAMING HEADPHONES LLC, we provide secure and convenient payment options for purchases made through our online store at coolteches.com.

1. Accepted Payment Methods

We currently accept the following payment methods:

Visa
Mastercard

Available payment options may be displayed during checkout based on your location, device, and other applicable factors.

2. Payment Processing

All payments are processed through the payment services available through our Shopify store.

When you place an order, your payment method may be authorized or charged according to the applicable payment processor's procedures.

We do not directly store your full payment card number or security code on our own servers.

Payment information is handled through applicable payment processing providers using their security and privacy practices.

3. Billing Information

When placing an order, you are responsible for providing accurate billing and payment information.

This may include:

Full name;
Billing address;
Payment card information;
Email address; and
Other information required to process your payment.

Providing inaccurate or incomplete information may result in payment failure or order delays.

4. Payment Authorization

Your order is subject to successful payment authorization.

If your payment cannot be authorized or is declined, the order may not be processed.

If you experience a payment problem, please verify your payment information or contact your card issuer.

You may also contact us for assistance at:

support@coolteches.com

5. Currency

All product prices and applicable charges on our website are displayed in:

United States Dollars (USD)

Your bank or card issuer may apply currency conversion fees or other charges if your payment account is denominated in a different currency.

COOLTECHES is not responsible for fees charged by your bank or card issuer.

6. Pricing and Payment Errors

We make reasonable efforts to ensure that prices and payment information displayed on our website are accurate.

However, technical errors, typographical errors, or other mistakes may occasionally occur.

If an obvious pricing or payment error affects an order, we reserve the right to contact you to correct the error or cancel the affected order.

If an order is canceled after payment has been received, the applicable amount will be refunded to the original payment method.

7. Refunds

Approved refunds are issued to the original payment method used for the purchase.

For information about eligibility for refunds and returns, please review our Return & Refund Policy.

Once an approved refund has been processed by us, the time required for the funds to appear in your account may vary depending on your bank or card issuer.

8. Payment Security

We take reasonable measures to protect payment-related information.

Payment processing is handled through Shopify and applicable payment service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Fraud Prevention

We may review orders and payment information for signs of fraudulent, unauthorized, or suspicious activity.

We reserve the right to delay, decline, or cancel an order when reasonably necessary to protect our customers, business, payment systems, or against suspected fraudulent activity.

If an order is canceled after payment has been received, an applicable refund will be issued to the original payment method.